Melbourne Based Early Childhood Education Courses & Security Operations Care Certifications | OptimisticFutures | Certificate III in Individual Support
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Aged Care

CHC33015 Certificate III in Individual Support

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Course code


Course name

Cert lll in Individual Support (Release 4)

Study area



52 weeks

Entry Requirements

  • To complete the course of CHC33015 Certificate III in Individual Support at OPtimistic Futures, your Language Literacy and Numeracy (LLN) skills must meet required standards for Certificate III level study
  • Completed Student enrolment form

Practical Work Placement

To students enrolled in the CHC33015 Certificate III in Individual Support are required to participate in a minimum of 120 hours practical placement with assessment required in all age group. Optimistic futures can assist in finding placement with other workplaces such as NDIS, residential aged care facilities, community care and nursing homes. Optimistic Futures can assist students who need to find alternate placement. Trainer/Assessor will visit your workplace for a minimum of 3 visits.

Possible Career Outcomes

After successful completion of this course you may wish to apply for a range of career opportunities including:

Personal Care Worker Aged Care Worker
Community Care Worker Residential Care Worker
Disability Care Worker Home Care Assistant
Accommodation Support Worker Respite Care Worker

Further Studies

Successful completion of this course, students are eligible to enrol in following course:

• CHC43015 Certificate IV in Ageing support

• CHC43115 Certificate IV in Disability

Course Structure

There are 13 units which students must demonstrate competency in, to achieve a successful qualification at completion.

Core Units

The below table represent Unit code, name and their scheduled hours

Unit Code Unit Descriptor Scheduled Hours
CHCCCS015 Provide individualised support 55
CHCCCS023 Support independence and well being 142
CHCCOM005 Communicate and work in health or community services 55
CHCDIVOOl Work with diverse people 75
CHCLEGOOl Work legally and ethically 90
HLTAAPOOl Recognise healthy body systems 130
HLTWHS002 Follow safe work practices for direct client care 45

Elective Units

The below table represent Unit code, name and their scheduled hours

Unit Code Unit Descriptor Scheduled Hrs
CHCAGEOOl Facilitate the empowerment of older people 93
CHCCCSOll Meet personal support needs 112
CHCAGE005 Provide support to people living with dementia 116
CHCCCS025 Support relationships with carers and families 120
CHCDISOOl Contribute to ongoing skills development using a strengths-based approach 82
CHCDIS007 Facilitate the empowerment of people with disability 150
  • Note: Optimistic Futures has chosen these Electives based on industry consultation.

Delivery Session

Full time (day)

Assessment Marking System

  • Satisfactory (S) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register
  • Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘not yet satisfactory’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

National Recognition

These competencies have been drawn from the nationally endorsed industry training package the Community Services Training Package (CHC). Upon successful completion of the training and assessment, the qualification CHC33015 Certificate lll in Individual Support will be issued. A transcript listing all units of competency will also be issued. The qualification and units of competency are nationally recognised and provide individuals with a valuable qualification that can be applied throughout Australia within the community services sector.

Recognition of Prior Learning (RPL)

Applicants can apply for recognition of prior learning of their existing skills and knowledge that are relevant to the units of competency within the program. These skills and knowledge may have been obtained through workplace training or experience and may reduce the number of unitsrequired to be completed during the program. Students are encouraged to notify Optimistic Futures of their interest or intention to apply for RPL prior to their enrolment.

Credit Transfer

Applicants can apply for a credit transfer for any units successfully completed, as part of AQF qualification, at any other Registered Training Organisation (RTO) or TAFE. Credit transfers will be granted upon the receipt of sufficient evidence to support the application prior to the commencement of training.

Student Information

Detailed student information is provided in our Student Handbook, which is supplied with the enrolment package. This Booklet contains important information about a student’s rights and obligations, such as their right to privacy, a safe training environment, right to complaint or appeal an assessment decision, meeting course progress requirement and maintaining appropriate student behaviour. It is important that person applying for enrolment must have had reviewed this information first.

Students are expected to bring along notebook and pen to take notes, may also bring a laptop.


On fulfilling the requirements, an AQF Qualification in CHC33015 Certificate lll in individual support will be issued to learners within 30 days of completion of the qualification.Students completing units but not completing the qualification will be issued with Statement of Attainment detailing the units that have been completed successfully

Eligibility for Concession Rate

To be eligible for Concession rate to be eligible for the concession rate, you must hold anyone of the following:

  • Valid Health Care Card (HCC)
  • Valid Pensioner Concession Card
  • Veterans Gold Card

Please provide a copy of any one of the above stated identity document prior to the commencement of training. If you need to apply for a HCC, please ask us for a form or visit your local Centrelink office. You will need to apply as soon as possible and provide a copy to recruitment or the trainer before your course commences.

Concessions also apply for;

  • Aboriginal or Torres Strait islander or
  • An Asylum Seeker/Victim of Human Trafficking (ARC/ASRC referral must be presented)

Cooling Off Period

The standards for Registered Training Organisations require an RTO to inform the prospective students of their right to statutory cooling off period. A statutory cooling off period of 10 days is applicable under Consumer Law to withdraw from a consumer agreement, if the agreement has been through unsolicited marketing and sales tactics. However, it may be noted that we do not engage in any aggressive marketing tactics like door to door marketing, hence Statutory cooling off period will not as such be applicable to our students who have enrolled into a program. However, for refund options students may refer to our refund policy available in Student Handbook.

Refund Policy

For information about the refund policy please refers to the student handbook, find it on our website under ‘Student Information’ section or speak to one of our friendly customer services staff.

Assessment Requirements

Showing Competence in all assessment is a necessary part of this program to show that you have achieved the skills and knowledge set out in the competency standards. Optimistic futures will be conducting of realistic workplace tasks, project, knowledge tests, case studies, feedback from supervisors.

Mode of Delivery

Optimistic Futures has a Blended Delivery System including:

Face-to-Face Classroom delivery and Work placement

Online face-to-face and Work placement

Unique Student Identifier

Each participant enrolling in a course will need a Unique Student Identifier (USI) number to obtain their certificate or qualification when studying nationally recognised training in Australia. A USI gives you access to your online USI account which will help keep all your training records together. Certificates and Statements of Attainment cannot be issued without this number.

Course Fees

Fee for service:- Fee for service cost is $3200 this includes all workbooks /material and/or equipment.
Mode of Payment:- Both Cash and Card are accepted
Initial Deposit:- No deposit required.
Details of fees (Subject to change without notification):- The student tuition fees as published are subject to change given individual circumstances at enrolment.

Financial Hardship

If you are going through financial hardship, please contact us for further information.

Our Head Offices

Campbellfield Branch Shepparton Branch
4/1447-1451 Sydney Rd Campbellfield 3061 54 Macintosh St Shepparton 3630
PH: 1300 436 487 PH: 1300 436 487

E:                                    Website:

Complaints and Appeal Process

If student has any complaint against Optimistic Futures’s policies, procedure, staff, fellow students, assessments, marking or learning resources, they can obtain a complaint form, from the reception of the Optimistic Futures, and submit as soon as possible for an early action

For further information about the complaints and appeal process, please refer to student handbook or speak to one of our staff.

(P) 1300 436 487

(M) 0425 853 732