Melbourne Based Early Childhood Education Courses & Security Operations Care Certifications | OptimisticFutures | Certificate III in Individual Support
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Aged Care

CHC33015 Certificate III in Individual Support

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This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Course code


Course name

Certificate III in Individual Support (Release 6)

Study area

Community Services


Students undertaking work placement during the delivery period: 52 weeks

Students undertaking work placement after the delivery period: 56 weeks

Entry Requirements

There are no entry requirements for this qualification. However, learners need to possess the required Language, Literacy and Numeracy Skills, which are essential to successfully complete this qualification.

Practical Work Placement

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

Students are expected to spend 4 weeks on work placement.

Possible Career Outcomes

After successful completion of this course you may wish to apply for a range of career opportunities including:

Personal Care Worker Aged Care Worker
Community Care Worker Residential Care Worker
Disability Care Worker Home Care Assistant
Accommodation Support Worker Respite Care Worker

We do not guarantee the desired outcome after successful completion of this qualification. Students are advised to undertake analysis of the market before deciding to start the course.

Further Studies

Successful completion of this course, students are eligible to enrol in following course:

• CHC43015 Certificate IV in Ageing support

• CHC43115 Certificate IV in Disability

Course Structure

There are 13 units(7 core units, 6 elective units) which students must demonstrate competency in, to achieve a successful qualification at completion.

Core Units

The below table represent Unit code, name and their scheduled hours

Unit Code Unit Descriptor Scheduled Hours
CHCCCS015 Provide individualised support 55
CHCCCS023 Support independence and well being 142
CHCCOM005 Communicate and work in health or community services 55
CHCDIVOOl Work with diverse people 75
CHCLEGOOl Work legally and ethically 90
HLTAAPOOl Recognise healthy body systems 130
HLTWHS002 Follow safe work practices for direct client care 45


Elective Units

The below table represent Unit code, name and their scheduled hours

Unit Code Unit Descriptor Scheduled Hrs
CHCAGEOOl Facilitate the empowerment of older people 93
CHCCCSOll Meet personal support needs 112
CHCAGE005 Provide support to people living with dementia 116
CHCCCS025 Support relationships with carers and families 120
CHCDISOOl Contribute to ongoing skills development using a strengths-based approach 82
CHCDIS007 Facilitate the empowerment of people with disability 150
  • Note: Optimistic Futures has chosen these Electives based on industry consultation.

Assessment Marking System

  • Satisfactory (S) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register
  • Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘not yet satisfactory’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

National Recognition

These competencies have been drawn from the nationally endorsed industry training package the Community Services Training Package (CHC). Upon successful completion of the training and assessment, the qualification CHC33015 Certificate lll in Individual Support will be issued. A transcript listing all units of competency will also be issued. The qualification and units of competency are nationally recognised and provide individuals with a valuable qualification that can be applied throughout Australia within the community services sector.

Recognition of Prior Learning (RPL)

Applicants can apply for recognition of prior learning of their existing skills and knowledge that are relevant to the units of competency within the program. These skills and knowledge may have been obtained through workplace training or experience and may reduce the number of unitsrequired to be completed during the program. Students are encouraged to notify Optimistic Futures of their interest or intention to apply for RPL prior to their enrolment.

Credit Transfer

Applicants can apply for a credit transfer for any units successfully completed, as part of AQF qualification, at any other Registered Training Organisation (RTO) or TAFE. Credit transfers will be granted upon the receipt of sufficient evidence to support the application prior to the commencement of training.

Student Information

Detailed student information is provided in our Student Handbook, which is supplied with the enrolment package. This Booklet contains important information about a student’s rights and obligations, such as their right to privacy, a safe training environment, right to complaint or appeal an assessment decision, meeting course progress requirement and maintaining appropriate student behaviour. It is important that person applying for enrolment must have had reviewed this information first.

Students are expected to bring along notebook and pen to take notes, may also bring a laptop.


On fulfilling the requirements, an AQF Qualification in CHC33015 Certificate lll in individual support will be issued to learners within 30 days of completion of the qualification.Students completing units but not completing the qualification will be issued with Statement of Attainment detailing the units that have been completed successfully

Cooling Off Period

Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to the Optimistic Futures Manager (a letter or email is acceptable) within ten business days of enrolment, without attracting a cancellation fee, unless the student has already commenced the training.

Refund Policy

Deposits are non-refundable (deposits are outlined on each course flyer) but can be transferred to another course or student. An administration fee (if applicable) will be charged to any student withdrawing from a course more than three working days prior to course commencement.

No refunds will be issued once the course has commenced


Refunds may be made in the following circumstances:

  • Participants have overpaid the administration charge
  • Participants enrolled in training that the RTO has cancelled
  • Participant advises the RTO prior to course commencement that they are withdrawing from the course
  • If the participant withdraws from a course or program due to illness or extreme hardship as determined by the RTO

Assessment Requirements

Showing Competence in all assessment is a necessary part of this qualification to show that you have achieved the skills and knowledge set out in the competency standards. Optimistic futures will be conducting of realistic workplace tasks, project, knowledge tests, case studies, feedback from supervisors.

Mode of Delivery


Note: For the avoidance of doubt face to face includes both in-class and online (due to COVID-19 pandemic restrictions) delivery.

Unique Student Identifier

It is a reference number made up of numbers and letters that gives students access to their USI account. A USI will allow an individual’s USI account to be linked to the National Vocational Education and Training (VET) Data Collection, allowing individuals to see all of their training results from all providers, including all completed training units and qualifications. The Student Identifiers Act 2014, Standards for NVR Registered Training Organisations (RTO) 2014 and Student Identifiers Regulation 2014 require that the training Organisation: Collect a USI from each student, verify a USI supplied by a student and ensure a student has a valid USI before conferring a qualification or statement of attainment on that student. As of 1 January 2015, students will need to give their USI to each new training Organisation they are enrolling in. This will typically happen at enrolment.

Course Fees

Fee for service:- Fee for service cost is $3200 this includes all workbooks /material and/or equipment.
Mode of Payment:- Both Cash and Card are accepted
Initial Deposit:- No deposit required.
Details of fees (Subject to change without notification):- The student tuition fees as published are subject to change given individual circumstances at enrolment.

Complaints and Appeal Process

If student has any complaint against Optimistic Futures’s policies, procedure, staff, fellow students, assessments, marking or learning resources, they can obtain a complaint form, from the reception of the Optimistic Futures, and submit as soon as possible for an early action

For further information about the complaints and appeal process, please refer to student handbook or speak to one of our staff.

(P) 1300 436 487

(M) 0425 853 732